Our Wellness Guarantee: Your Satisfaction or Your Investment
At ZALEIA, our mission is to offer you real, tangible well-being. We believe so deeply in the efficacy of our products and the power of Ganoderma lucidum that we back your purchase with a unique satisfaction guarantee.
We want you to feel completely secure when investing in your health with us. Therefore, we have established the following policy.
Our Satisfaction Refund Policy
This policy is exclusive and applies only if a customer has consumed our products correctly and consistently and has not experienced any improvement or benefit to their well-being.
In this specific case, and following a verification process, ZALEIA undertakes to fully refund the money invested in the products consumed under this guarantee.
Essential Conditions for the Application of the Guarantee
For a refund to be applicable, the customer must demonstrate that they have met the following conditions without exception:
Consistent and Adequate Consumption: The customer must have consumed the product regularly and continuously, following a true ritual, for a minimum period of 6 months to give the body the necessary time to respond to the nutrients.
Following the Recommendations: Consumption must have been carried out strictly following the instructions for use and preparation specified on the product packaging, on our website, or by our wellness advisors.
Verifiable Absence of Benefits: The customer must be able to argue and demonstrate that, despite correct and consistent use, they have not perceived any of the improvements or benefits associated with the product.
Important Policy Exclusions
It is essential to understand that this guarantee of well-being does not apply in the following cases:
Misuse or Incorrect Preparation: Misuse of the products or preparation that does not follow our guidelines is the sole responsibility of the customer. ZALEIA is not responsible for any results resulting from improper use.
Unrelated Subjective Outcomes: Taste, texture preferences, or expectations not aligned with the functional benefits of the product are not grounds for refund.
Other Reasons: This policy does not cover refund requests for reasons other than lack of effectiveness (e.g., change of mind, purchase error, etc.). For these cases, please refer to our Return Policy .
How to Request a Refund Under the Wellness Guarantee?
If you believe you meet all of the above conditions, please follow these steps:
Contact our support team at mosvagroup@gmail.com with the subject "Wellness Guarantee Request."
In the email, please include your full name, order number, and a detailed explanation of your experience, the product you purchased, and the routine you followed.
Our team will review your case individually and may contact you with additional questions. The verification process can take up to 15 business days.
If your case meets all the conditions, we will refund the full amount corresponding to the products in question.
At ZALEIA, we always encourage you to read the instructions and contact our advisors before purchasing to ensure you choose the ideal product for you. Your journey toward true well-being is our commitment.